Refund Policy

1. Exchange & Return Policy

At Ritvaam, we offer a 5-day exchange/return policy, allowing you to request a replacement or return within five days of receiving your order. To initiate an exchange or return, please contact us at

2. Conditions for Exchange & Return

To be eligible for an exchange or return, the product must be unused, in its original packaging, and in the same condition as when received. A valid invoice must be presented at the time of return pickup. Products that have been used will not be eligible for return or exchange.

3. Eligible Cases for Exchange & Return

Exchanges or returns will only be accepted in the following cases:

The product is damaged or an incorrect item was delivered.
The packaging was not sealed properly at the time of delivery.
The product has expired upon delivery.

If your request is approved, we will arrange a pickup from the original delivery address and inform you about the expected pickup date.

For exchanges, the replacement product will be delivered within 3-5 days after the return pickup is completed.
For any delivery-related concerns, please contact us within 48 hours of receiving the order.

4. Cancellation Policy

Order cancellations are only accepted if the order has not yet been shipped.
If an order is successfully canceled, you will receive a full refund of the amount paid.
Ritvaam reserves the right to cancel orders for reasons including, but not limited to, stock unavailability, pricing errors, incorrect information provided by the customer, or any other unforeseen circumstances.

5. Refund Process

Once we receive and inspect your returned product, we will notify you regarding the approval or rejection of the refund.

If approved, the refund will be processed and credited back to your original payment method within 5-7 business days.
Processing times may vary depending on your bank or payment provider.

For any further assistance, feel free to reach out to our customer support team.